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REMOTE ASSISTANCE
Dino-Lite microscopes come with free technical support. In many cases, performing a remote assistance is the most convenient way to troubleshoot an issue. Dino-Lite technical support uses RealVNC to perform remote assistance. Speaking to a representative before connecting is required to ensure they have permission to access your computer. Downloading and installing the RealVNC file is required to perform the connection.
1. Call to speak with a technician
US: 1-888-668-2442
Intl: 1-310-618-9990
2. Navigate to https://realvnc.help and follow the instructions to install RealVNC
3. Over the phone, our technician will provide a session code to enter into the RealVNC app so they are able to connect