Device Manager Error: Code 19 or 39

Problem

Dino-Lite does not turn on and device manager reports error code 19 or 39.

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39).

Solution

Use the following steps to uninstall and reinstall the device.

1. Connect the Dino-Lite by USB
2. Right-click on Computer, My Computer, or This PC on your desktop or start menu, then select Manage
3. In the computer management window, select Device Manager
4. In the Device Manager window, open the Imaging Devices category, or, if that category is not visible, open the Other Devices category.
5. Under the selected category, right-click on the Dino-Lite and select Uninstall. If there is a checkbox option to "Delete the driver software for this device", ignore it and leave the box unchecked, and click OK
6. From the top of the Device Manager window select Action then click Scan for hardware changes
7. After about 15 seconds, the Dino-Lite should reappear under the Imaging Devices category without any error sign. If there is still an error, proceed to the next set of steps.

If the steps above do not resolve the issue

Perform a thorough uninstall/reinstall of the device.

1. Connect the Dino-Lite by USB
2. Right-click on Computer, My Computer, or This PC on your desktop or start menu, then select Manage
3. In the computer management window, select Device Manager
4. In the Device Manager window, open the Imaging Devices category, or, if that category is not visible, open the Other Devices category.
5. Under the selected category, right-click on the Dino-Lite and select Uninstall. If there is a checkbox option to "Delete the driver software for this device", check that box, then click OK
6. Leave the Device Manager window open, as it will be needed again in a few steps. Visit our downloads page and download the appropriate driver for your device. If given the option to "Save" or "Run" the download, choose Save.
7. Find the driver file that you just downloaded. Instead of double-clicking on it, open it by right-clicking on it and selecting Run as administrator
8. Follow through with the next series of windows until the drivers have been installed
9. Return to the Device Manager window and reconnect the Dino-Lite by USB
10. If nothing changes on the screen, from the top of the Device Manager window select Action then click Scan for hardware changes
11. After about 15 seconds, the Dino-Lite should reappear under the Imaging Devices category without any error sign.