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Device Manager Error: Code 19 or 39
Problem
Dino-Lite does not turn on and device manager reports error code 19 or 39.


Solution
Use the following steps to uninstall and reinstall the device.
- Connect the Dino-Lite by USB
- Right-click on
Computer
,My Computer
, orThis PC
on your desktop or start menu, then selectManage
- In the computer management window, select
Device Manager
- In the Device Manager window, open the
Imaging Devices
category, or, if that category is not visible, open theOther Devices
category. - Under the selected category, right-click on the Dino-Lite and select
Uninstall
. If there is a checkbox option to "Delete the driver software for this device", ignore it and leave the box unchecked, and clickOK
- From the top of the Device Manager window select
Action
then clickScan for hardware changes
- After about 15 seconds, the Dino-Lite should reappear under the Imaging Devices category without any error sign. If there is still an error, proceed to the next set of steps.
If the steps above do not resolve the issue
Perform a thorough uninstall/reinstall of the device.
- Connect the Dino-Lite by USB
- Right-click on
Computer
,My Computer
, orThis PC
on your desktop or start menu, then selectManage
- In the computer management window, select
Device Manager
- In the Device Manager window, open the
Imaging Devices
category, or, if that category is not visible, open theOther Devices
category. - Under the selected category, right-click on the Dino-Lite and select
Uninstall
. If there is a checkbox option to "Delete the driver software for this device",check that box
, then clickOK
- Leave the Device Manager window open, as it will be needed again in a few steps. Visit our downloads page and download the appropriate driver for your device. If given the option to "Save" or "Run" the download, choose
Save
. - Find the driver file that you just downloaded. Instead of double-clicking on it, open it by right-clicking on it and selecting
Run as administrator
- Follow through with the next series of windows until the drivers have been installed
- Return to the Device Manager window and reconnect the Dino-Lite by USB
- If nothing changes on the screen, from the top of the Device Manager window select
Action
then clickScan for hardware changes
- After about 15 seconds, the Dino-Lite should reappear under the Imaging Devices category without any error sign.