Questions

Color correction matrix varies based on specific model and exposure settings. For specific inquiries or recommendations for applications requiring color accuracy, please contact us. Learn More

The Dino-Eye camera devices are designed to add digital microscope functionality to an existing stereo or compound microscope. The camera connects to the microscope either by replacing a binocular eyepiece, a trinocular tube, or a c-mount connection. Learn More

The Dino-Lite Pro microscope has higher measurement accuracy at higher magnifications such as 50x or 200x. Learn More

Numeric aperture varies between different models. In general it is above 0.065. For specific inquiries or product recommendations please contact us. Learn More

The polarizer is an adjustable feature on Dino-Lite microscopes that allows you to help reduce glare on reflective surfaces Learn More

The Dino-Lite USB microscopes can capture snapshots and record video. The microscopes do not include a microphone for recording audio. Audio can be recorded by connecting a microphone or using a microphone built-in to the computer (such as in most notebooks) and using the AMCap software which is capable of recording video from the Dino-Lite and combining that video with audio from a separate microphone. Learn More

In general, standard models have maximum frame rate of 30 fps at low resolution (640 x 480) and can expect between about 10 - 15 fps at 1280 x 1024 resolution. High frame rate models (3713) series have a maximum frame rate of 60 fps at 640 x 480. Learn More

An available free SDK (software development kit) provides C++, C#, and Visual Basic component files for custom applications once a software license agreement is signed. Learn More

MicroTouch is a touch sensor that provides convenient snapshot without disturbing the image by moving a physical button. Learn More

The 5MP (2592 x 1944) resolution Dino-Lite models make use of one of two codecs (coder-decoder) to transmit the live image from the device to a computer, MJPEG or YUY2. The MJPEG codec uses more compression, resulting in a higher frame rate and a lower quality image. The YUY2 uses less compression, resulting in a higher quality image and a lower frame rate. Thus it is recommended to use the MJPEG codec when the specimen or the microscope will be moving, and the YUY2 codec when both the specimen and the microscope are stationary and/or the highest image quality is required.. Learn More

The Dino-Lite uses long-lasting LED lights rated at 20,000 operational hours. Learn More

DinoCapture opens without any error message, and the device is detected, but the camera window is completely black. Learn More

The size of captured images and recorded video files can vary based on a number of factors, in particular the resolution and variance in light and color has a large effect on final size. As an approximate:

Based on testing regardless of DPI the file sizes are: JPG Images
640 x 480 = 50kB - 80kB
1280 x 1024 = 200kB - 400kB
2592 x 1944 = 400kB - 1MB

Video
1 minute at 640 x 480 = 11MB
1 minute at 1280 x 1024 = 33MB
40 minutes at 1280 x 1024 = 1.7GB
2 hours at 1280 x 1024 = 5GB
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White Balance is a color correction function to adjust white color accurately on the image. When the white balance is corrected properly, colors on the image would look natural on human eyes, even under variety of light source with different color temperature. Learn More

By default continuous measurement is not enabled. After placing one measurement, the measurement tool used is de-selected and the arrow returns to the default selector. If you want the previously selected measurement tool to remain active after placing a measurement, you can enable continuous measurement by following these steps... Learn More

The LED lights on the Dino-Lite USB can be toggled on/off through software (except the AM2011) in one of several ways. Learn More

DinoCapture uses your default email application to send email. This is set in the Windows Control Panel rather than in DinoCapture. To set your default email client in Windows use the following steps:

 

Windows 7/8

1. Click Start > Control Panel > Programs > Default Programs
2. Click "Set your default programs", then select your desired email application from the list on the left side
3. Click "Choose defaults for this program"
4. Under the "MAPI" section, click the checkbox next to "Send mail" (be sure that you are checking "Send mail", not "MAILTO")
5. Click "Save"

 

Windows XP

1. Click Start > Control Panel > Add or Remove Programs
2. Click "Set Program Access and Defaults" then select "Custom"
3. Find the section titled "Choose a default e-mail program"
4. Click the box next to your desired email application
5. Click "OK"

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Change saving directory from within DinoCapture:
1. Select Folder > New
2. Click "Change"
3. Select a new location
4. Click "OK"
5. Enter a "Folder Name"
6. Click "Select"

Change saving directory using a shortcut code:
1. Right-click on DinoCapture 2.0 icon
2. Select "Properties"
3. Select "Shortcut" tab
4. Click in the end of the "Target" box (after the last quotation mark)
5. Enter: space, hyphen, [-f], space, [NEW SAVING DIRECTORY]

For example to change the saving directory to "C:\dino", the complete target box should look like this:

"C:\Program Files (x86)\DinoCapture 2.0\DinoCapture.exe" -f "C:\dino"

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Dino-Lite does not turn on and device mananger reports error code 10. Learn More

Device Manager displays the following error code 19 or 39. Learn More

"The drivers for this device are not installed. (Code 28)" Learn More

Device Manager displays the following error code 43. Learn More

How to do a digital zoom on a mobile device Learn More

For the Dino-Lite USB models in the 300/3000, and 400/4000 series, the Dino-Lite consumes 1980mW (1340mW microscope + 640mW for all 8 LEDs). Learn More

Dino-Lite requires USB 2.0 or better. Most modern PCs will have no problem running the DinoCapture software. Not all models are compatible with Mac OS. Learn More

When trying to open DinoCapture, the software opens slowly, crashes with an error message or does not open at all. Learn More

Mac OS displays the following error:

DinoXcope can't be opened because it is from an unidentified developer

This error message has to do with increased security in more recent versions of Mac OS. By default, Mac OS is now only allowing software that comes from the Apple store. This can be resolved by creating an exception to that policy for the Dino-Lite software, or by changing that setting univerally to allow software from other sources.

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Some models, including the AM413FIT (IR) and AM4113FVT (UV) contain visible light filters Learn More

No, the Dino-Lite microscopes do not store any customer data Learn More

While in a strobe pattern, the LED lights alternate being in an “on” and “off” state. Learn More

Need a drawing or design schematic file of a Dino-Lite microscope or accessory? Learn More

For Temperature Rating: Internal electronic components: Temperature rating (14° F ~ 131°F) / (-10° C ~ 55° C) Learn More

The HS mode can be emulated in the SDK by using the following statements.. Learn More

"The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL" Learn More

This is not a normal occurrence however it is very likely the software did install fine. Please open the DinoCapture software to verify this. If you find that the software did not install correctly please contact us for assistance. Learn More

The Dino-Lite uses a glass lens. Learn More

Please read the full article for important information and proper cleaning instructions Learn More

The LEDs can be toggled on/off programmatically using the Dino-Lite SDK. The maximum switching rate is approximately 20Hz. Learn More

Resources to help select the right product Learn More

Time Lapse Video lets your Dino-Lite record video frames at set time intervals, creating a time lapse movie without the need for you to stitch all of the photos together. Once recording is stopped the camera will automatically compile the frames into a cohesive video clip that you can playback. Learn More

Please refer to our quick Auto Distance Measurement Guide Learn More

EDOF (Extended depth of field) is an image processing tool exclusive to the Dino-Lite Edge AM4815 and AM7915 series on DinoCapture 2.0 version 1.4.7 and higher. It increases the depth of field by combining a series of images with different focuses into one image by only a few clicks. For more information on how to use this feature, please see the following:

How to use EDOF in DinoCapture 2.0
EDOF Demonstration Video

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Dino-Lite scope lens are glass with IR coating. The filter is an IR pass filter. Learn More

Information about LED wavelength and filters.. Learn More

Information about compatibility with Mac OS 10.11 and newer Learn More

Many Dino-Lite USB models are compatible and include software for Mac OS. A few exceptions include models with special features such as strobe lighting, FLC, EDOF/EDR, and AMR, and a several older (now discontinued) models... Learn More

Explanation of the difference between the magnification specification and the magnification range on the device Learn More

To measure with the Dino-Eye, use the magnification of the objective lens as the "input magnification" and then use the calibration feature. When calibrating, the "input magnification" box should also contain the value of the objective lens magnification. After calibrating, the objective lens can be changed as long as the "input magnification" box is also updated to reflect the change. Learn More

DinoCapture software opens without error, but device is not recognized or live video does not start Learn More

The number of simultaneous Dino-Lite devices supported depends on the operating system and hardware resources, ranging from 2 to 4 devices in most cases. Learn More

All "AD" series caps are made out of polycarbonate material. "AM" series caps are made out of acrylic or polycarbonate material. Please contact us to inquire about a specific model. Learn More

If your question is not answered by any of the options on this FAQ page Learn More

Creating and saving a camera setting profile allows the user to customize the camera color setting for better color accuracy. Creating a camera setting profile can be a time saving tool if properly used. If lighting conditions are standardized and the object is similar in color then creating a profile can be a beneficial feature. Please see the following screenshot:

Camera settings Learn More

The DinoCapture software supports some external GPS Devices. To enable recording of location data, connect a compatible external GPS device, then select: Settings > External GPS Select your device, and click Connect, then Save. Also make sure that the default image format is set to JPG, not BMP. The format must be JPG as the JPG file type supports the EXIF meta data standard which is where the location data will be saved. Learn More

To determine microns per pixel, measure the field of view at the magnification being used. Learn More

The DinoCapture software may be installed on as many computers as needed without additional cost. Please see the complete user license agreement presented during installation for details.

View the User License Agreement EULA (PDF) Learn More

The preview window is movable by the user and will stay where it is placed. In some cases the preview window may disappear from the viewable area of the screen. Several things may cause this to happen:

1. The user drags the preview window to the edge of the DinoCapture window and then resizes DinoCapture, making the borders of the DinoCapture window small enough that the preview window is outside of them.
2. In a dual monitor setup the DinoCapture software has been expanded by the user to take up both monitors. The user drags the preview window all the way to the far edge (usually right side, second monitor) of the window. The user then resizes the DinoCapture window back to only take up one monitor, leaving the preview window in the area that would have been on the second monitor.
3. The user moves the preview window and then changes the display resolution on the monitor, making it small enough that the area containing the preview window is outside of the viewable area on the monitor.

To resolve this issue:

A) The easiest way to resolve this issue is to reverse the cause (generally increase the size of the DinoCapture window or increase the monitor resolution)

B) If the preview window still cannot be found, follow these steps to reset the location:
1. Close DinoCapture if it is currently open
2. Click on the Windows Start menu and then "Documents" or "My Documents"
3. Open the "Digital Microscope" folder and then the "Setting" folder
4. Open the file "DC20.ini" in a text editor such as Notepad and change the line that says "Save_Preview_Window_Position=on" to "Save_Preview_Window_Position=off"
5. Save the file and reopen DinoCapture

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While using a strobe light model (AD3613TB, AD3713TB, AD3715TB) a portion of the live image is dark. To resolve this issue:

1. Click the settings icon in the live image window (the icon that looks like a wrench)

2. Adjust the "Strobe length" setting

Please note: The strobe length setting can only be changed when the camera is set to strobe mode (LED mode #2). If necessary, try several values for strobe length until the issue no longer occurs. This issue generally occurs around the 40x - 60x magnification range due to the reflection of the strobe light.

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"A problem has been deteced and windows has been shut down to prevent damage to your computer [...] ks.sys" Learn More

Yes, please click here to see more. Learn More

Traditional microscopes and Dino-Lite digital microscopes both use a lens (optical magnification) to provide an enlarged view of a specimen. A particular magnification value may appear more powerful using a traditional microscope compared to a digital microscope because magnification is defined differently between the two types of devices... Learn More

General troubleshooting information for users upgrading to Windows 10. Learn More

Yes.. Learn More

Instructions for setting up a compatible Dino-Lite on Google Chromebook Learn More

Instructions for setting up a compatible Dino-Lite on Windows RT Learn More

When using Parallels, you will have to tell Parallels whether a USB device that you plug in is intended for the Mac OS or the Windows OS.. Learn More

Unable to install an older Dino-Lite model (211, 311(S)(H), 313) on a computer with Windows 8, 10, or above. Learn More

The Dino-Lite can be viewed wirelessly using the WF-20 / WF-10 WiFi streamer through one of the mobile apps or through a web browser on your PC. Learn More

Information about image formats, resolutions, and DPI settings.. Learn More

Award winning product and design. #1 Selling Handheld Microscope in the World. Unique design with a single lens with variable magnification. Learn More