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  1. About color correction
    Color correction matrix varies based on specific model and exposure settings. For specific inquiries or recommendations for applications requiring color accuracy, please contact us. Learn More
  2. About Dino-Eye eyepiece cameras
    The Dino-Eye camera devices are designed to add digital microscope functionality to an existing stereo or compound microscope. The camera connects to the microscope either by replacing a binocular eyepiece, a trinocular tube, or a c-mount connection. Learn More
  3. About measurement, accuracy, and calibration
    The Dino-Lite Pro microscope has higher measurement accuracy at higher magnifications such as 50x or 200x. Learn More
  4. About numeric aperture
    Numeric aperture varies between different models. In general it is above 0.065. For specific inquiries or product recommendations please contact us. Learn More
  5. About polarization
    The polarizer is an adjustable feature on Dino-Lite microscopes that allows you to help reduce glare on reflective surfaces Learn More
  6. About recording audio
    The Dino-Lite USB microscopes can capture snapshots and record video. The microscopes do not include a microphone for recording audio. Audio can be recorded by connecting a microphone or using a microphone built-in to the computer (such as in most notebooks) and using the AMCap software which is capable of recording video from the Dino-Lite and combining that video with audio from a separate microphone. Learn More
  7. About refresh speed / frame rate (FPS)
    In general, standard models have maximum frame rate of 30 fps at low resolution (640 x 480) and can expect between about 10 - 15 fps at 1280 x 1024 resolution. High frame rate models (3713) series have a maximum frame rate of 60 fps at 640 x 480. Learn More
  8. About the Dino-Lite SDK
    An available free SDK (software development kit) provides C++, C#, and Visual Basic component files for custom applications once a software license agreement is signed. Learn More
  9. About the MicroTouch feature
    MicroTouch is a touch sensor that provides convenient snapshot without disturbing the image by moving a physical button. Learn More
  10. About video codecs
    The 5MP (2592 x 1944) resolution Dino-Lite models make use of one of two codecs (coder-decoder) to transmit the live image from the device to a computer, MJPEG or YUY2. The MJPEG codec uses more compression, resulting in a higher frame rate and a lower quality image. The YUY2 uses less compression, resulting in a higher quality image and a lower frame rate. Thus it is recommended to use the MJPEG codec when the specimen or the microscope will be moving, and the YUY2 codec when both the specimen and the microscope are stationary and/or the highest image quality is required.. Learn More
  11. Built-in LED light lifetime
    The Dino-Lite uses long-lasting LED lights rated at 20,000 operational hours. Learn More
  12. Camera window is completely black
    DinoCapture opens without any error message, and the device is detected, but the camera window is completely black. Learn More
  13. Captured image and video file sizes
    The size of captured images and recorded video files can vary based on a number of factors, in particular the resolution and variance in light and color has a large effect on final size. As an approximate:

    Based on testing regardless of DPI the file sizes are: JPG Images
    640 x 480 = 50kB - 80kB
    1280 x 1024 = 200kB - 400kB
    2592 x 1944 = 400kB - 1MB

    Video
    1 minute at 640 x 480 = 11MB
    1 minute at 1280 x 1024 = 33MB
    40 minutes at 1280 x 1024 = 1.7GB
    2 hours at 1280 x 1024 = 5GB
    Learn More
  14. Color adjustment for Dino-Eye eyepiece camera
    White Balance is a color correction function to adjust white color accurately on the image. When the white balance is corrected properly, colors on the image would look natural on human eyes, even under variety of light source with different color temperature. Learn More
  15. Continuous measurement (keep tool active)
    By default continuous measurement is not enabled. After placing one measurement, the measurement tool used is de-selected and the arrow returns to the default selector. If you want the previously selected measurement tool to remain active after placing a measurement, you can enable continuous measurement by following these steps... Learn More
  16. Control LED lights without DinoCapture software
    The LED lights on the Dino-Lite USB can be toggled on/off through software (except the AM2011) in one of several ways. Learn More
  17. Default email application used by DinoCapture

    DinoCapture uses your default email application to send email. This is set in the Windows Control Panel rather than in DinoCapture. To set your default email client in Windows use the following steps:

     

    Windows 7/8

    1. Click Start > Control Panel > Programs > Default Programs
    2. Click "Set your default programs", then select your desired email application from the list on the left side
    3. Click "Choose defaults for this program"
    4. Under the "MAPI" section, click the checkbox next to "Send mail" (be sure that you are checking "Send mail", not "MAILTO")
    5. Click "Save"

     

    Windows XP

    1. Click Start > Control Panel > Add or Remove Programs
    2. Click "Set Program Access and Defaults" then select "Custom"
    3. Find the section titled "Choose a default e-mail program"
    4. Click the box next to your desired email application
    5. Click "OK"

    Learn More
  18. Default saving location used by DinoCapture

    Change saving directory from within DinoCapture:
    1. Select Folder > New
    2. Click "Change"
    3. Select a new location
    4. Click "OK"
    5. Enter a "Folder Name"
    6. Click "Select"

    Change saving directory using a shortcut code:
    1. Right-click on DinoCapture 2.0 icon
    2. Select "Properties"
    3. Select "Shortcut" tab
    4. Click in the end of the "Target" box (after the last quotation mark)
    5. Enter: space, hyphen, [-f], space, [NEW SAVING DIRECTORY]

    For example to change the saving directory to "C:\dino", the complete target box should look like this:

    "C:\Program Files (x86)\DinoCapture 2.0\DinoCapture.exe" -f "C:\dino"

    Learn More
  19. Device Manager Error: Code 10
    Dino-Lite does not turn on and device mananger reports error code 10. Learn More
  20. Device Manager Error: Code 19 or 39
    Device Manager displays the following error code 19 or 39. Learn More
  21. Device Manager Error: Code 28
    "The drivers for this device are not installed. (Code 28)" Learn More
  22. Device Manager Error: Code 43
    Device Manager displays the following error code 43. Learn More
  23. Digital zoom on mobile devices
    How to do a digital zoom on a mobile device Learn More
  24. Dino-Lite power consumption
    For the Dino-Lite USB models in the 300/3000, and 400/4000 series, the Dino-Lite consumes 1980mW (1340mW microscope + 640mW for all 8 LEDs). Learn More
  25. Dino-Lite System Requirements
    Dino-Lite requires USB 2.0 or better. Most modern PCs will have no problem running the DinoCapture software. Not all models are compatible with Mac OS. Learn More
  26. DinoCapture crashes or does not open
    When trying to open DinoCapture, the software opens slowly, crashes with an error message or does not open at all. Learn More
  27. DinoXcope error: "unidentified developer" / "can't be opened because Apple.."

    Mac OS displays the following error:

    DinoXcope can't be opened because it is from an unidentified developer

    This error message has to do with increased security in more recent versions of Mac OS. By default, Mac OS is now only allowing software that comes from the Apple store. This can be resolved by creating an exception to that policy for the Dino-Lite software, or by changing that setting univerally to allow software from other sources.

    Learn More
  28. Do UV and IR models contain visible light filters?
    Some models, including the AM413FIT (IR) and AM4113FVT (UV) contain visible light filters Learn More
  29. Does the Dino-Lite store user data (data volatility)
    No, the Dino-Lite microscopes do not store any customer data Learn More
  30. Does the strobe feature affect LED lifetime?
    While in a strobe pattern, the LED lights alternate being in an “on” and “off” state. Learn More
  31. Drawing File Request
    Need a drawing or design schematic file of a Dino-Lite microscope or accessory? Learn More
  32. Environmental temperature and pressure
    For Temperature Rating: Internal electronic components: Temperature rating (14° F ~ 131°F) / (-10° C ~ 55° C) Learn More
  33. Equivalent of DinoCapture "HS Mode" in the SDK
    The HS mode can be emulated in the SDK by using the following statements.. Learn More
  34. Error: The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL
    "The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL" Learn More
  35. Error: This Program Might Not Have Installed Correctly
    This is not a normal occurrence however it is very likely the software did install fine. Please open the DinoCapture software to verify this. If you find that the software did not install correctly please contact us for assistance. Learn More
  36. Glass or plastic lens
    The Dino-Lite uses a glass lens. Learn More
  37. How do I clean a Dino-Lite?
    Please read the full article for important information and proper cleaning instructions Learn More
  38. How fast can the LEDs be cycled ON/OFF
    The LEDs can be toggled on/off programmatically using the Dino-Lite SDK. The maximum switching rate is approximately 20Hz. Learn More
  39. How to choose a Dino-Lite microscope
    Resources to help select the right product Learn More
  40. How to record a time-lapse video
    Time Lapse Video lets your Dino-Lite record video frames at set time intervals, creating a time lapse movie without the need for you to stitch all of the photos together. Once recording is stopped the camera will automatically compile the frames into a cohesive video clip that you can playback. Learn More
  41. How to use edge detection
    Please refer to our quick Auto Distance Measurement Guide Learn More
  42. How to use EDOF (Extended depth of field)

    EDOF (Extended depth of field) is an image processing tool exclusive to the Dino-Lite Edge AM4815 and AM7915 series on DinoCapture 2.0 version 1.4.7 and higher. It increases the depth of field by combining a series of images with different focuses into one image by only a few clicks. For more information on how to use this feature, please see the following:

    How to use EDOF in DinoCapture 2.0
    EDOF Demonstration Video

    Learn More
  43. Infrared light sensitivity
    Dino-Lite scope lens are glass with IR coating. The filter is an IR pass filter. Learn More
  44. LED wavelength information
    Information about LED wavelength and filters.. Learn More
  45. Mac OS 10.11+ (El Capitan) and newer - Compatibility with older Dino-Lite
    Information about compatibility with Mac OS 10.11 and newer Learn More
  46. Mac OS Compatibility
    Many Dino-Lite USB models are compatible and include software for Mac OS. A few exceptions include models with special features such as strobe lighting, FLC, EDOF/EDR, and AMR, and a several older (now discontinued) models... Learn More
  47. Magnification specification vs numbers on device
    Explanation of the difference between the magnification specification and the magnification range on the device Learn More
  48. Measuring with Dino-Eye eyepiece camera
    To measure with the Dino-Eye, use the magnification of the objective lens as the "input magnification" and then use the calibration feature. When calibrating, the "input magnification" box should also contain the value of the objective lens magnification. After calibrating, the objective lens can be changed as long as the "input magnification" box is also updated to reflect the change. Learn More
  49. Microscope not recognized or missing
    DinoCapture software opens without error, but device is not recognized or live video does not start Learn More
  50. Multiple Dino-Lite devices on one computer
    The number of simultaneous Dino-Lite devices supported depends on the operating system and hardware resources, ranging from 2 to 4 devices in most cases. Learn More
  51. Nozzle (endcap) material information
    All "AD" series caps are made out of polycarbonate material. "AM" series caps are made out of acrylic or polycarbonate material. Please contact us to inquire about a specific model. Learn More
  52. Product demonstrations
    If your question is not answered by any of the options on this FAQ page Learn More
  53. Save camera settings profile
    Creating and saving a camera setting profile allows the user to customize the camera color setting for better color accuracy. Creating a camera setting profile can be a time saving tool if properly used. If lighting conditions are standardized and the object is similar in color then creating a profile can be a beneficial feature. Please see the following screenshot:

    Camera settings Learn More
  54. Saving GPS location information
    The DinoCapture software supports some external GPS Devices. To enable recording of location data, connect a compatible external GPS device, then select: Settings > External GPS Select your device, and click Connect, then Save. Also make sure that the default image format is set to JPG, not BMP. The format must be JPG as the JPG file type supports the EXIF meta data standard which is where the location data will be saved. Learn More
  55. Sensor: How many microns per pixel can be seen with the Dino-Lite?
    To determine microns per pixel, measure the field of view at the magnification being used. Learn More
  56. Software License Information - EULA
    The DinoCapture software may be installed on as many computers as needed without additional cost. Please see the complete user license agreement presented during installation for details.

    View the User License Agreement EULA (PDF) Learn More
  57. Software opens but live image window missing

    The preview window is movable by the user and will stay where it is placed. In some cases the preview window may disappear from the viewable area of the screen. Several things may cause this to happen:

    1. The user drags the preview window to the edge of the DinoCapture window and then resizes DinoCapture, making the borders of the DinoCapture window small enough that the preview window is outside of them.
    2. In a dual monitor setup the DinoCapture software has been expanded by the user to take up both monitors. The user drags the preview window all the way to the far edge (usually right side, second monitor) of the window. The user then resizes the DinoCapture window back to only take up one monitor, leaving the preview window in the area that would have been on the second monitor.
    3. The user moves the preview window and then changes the display resolution on the monitor, making it small enough that the area containing the preview window is outside of the viewable area on the monitor.

    To resolve this issue:

    A) The easiest way to resolve this issue is to reverse the cause (generally increase the size of the DinoCapture window or increase the monitor resolution)

    B) If the preview window still cannot be found, follow these steps to reset the location:
    1. Close DinoCapture if it is currently open
    2. Click on the Windows Start menu and then "Documents" or "My Documents"
    3. Open the "Digital Microscope" folder and then the "Setting" folder
    4. Open the file "DC20.ini" in a text editor such as Notepad and change the line that says "Save_Preview_Window_Position=on" to "Save_Preview_Window_Position=off"
    5. Save the file and reopen DinoCapture

    Learn More
  58. Strobe light model: a portion of the screen is dark

    While using a strobe light model (AD3613TB, AD3713TB, AD3715TB) a portion of the live image is dark. To resolve this issue:

    1. Click the settings icon in the live image window (the icon that looks like a wrench)

    2. Adjust the "Strobe length" setting

    Please note: The strobe length setting can only be changed when the camera is set to strobe mode (LED mode #2). If necessary, try several values for strobe length until the issue no longer occurs. This issue generally occurs around the 40x - 60x magnification range due to the reflection of the strobe light.

    Learn More
  59. System Fault (Blue Screen): ks.sys
    "A problem has been deteced and windows has been shut down to prevent damage to your computer [...] ks.sys" Learn More
  60. Third party software compatibility
    Yes, please click here to see more. Learn More
  61. Traditional vs digital microscope magnification
    Traditional microscopes and Dino-Lite digital microscopes both use a lens (optical magnification) to provide an enlarged view of a specimen. A particular magnification value may appear more powerful using a traditional microscope compared to a digital microscope because magnification is defined differently between the two types of devices... Learn More
  62. Upgrading to Windows 10
    General troubleshooting information for users upgrading to Windows 10. Learn More
  63. Using Dino-Lite on Google Chromebook
    Instructions for setting up a compatible Dino-Lite on Google Chromebook Learn More
  64. Using Dino-Lite on Windows RT
    Instructions for setting up a compatible Dino-Lite on Windows RT Learn More
  65. Using DinoCapture Windows software on Mac OS
    When using Parallels, you will have to tell Parallels whether a USB device that you plug in is intended for the Mac OS or the Windows OS.. Learn More
  66. Using older models with Windows 8 and 10
    Unable to install an older Dino-Lite model (211, 311(S)(H), 313) on a computer with Windows 8, 10, or above. Learn More
  67. View the Wi-Fi streamer on a Windows computer
    The Dino-Lite can be viewed wirelessly using the WF-20 / WF-10 WiFi streamer through one of the mobile apps or through a web browser on your PC. Learn More
  68. Which format/resolution/DPI should be used
    Information about image formats, resolutions, and DPI settings.. Learn More
  69. Why choose Dino-Lite microscopes?
    Award winning product and design. #1 Selling Handheld Microscope in the World. Unique design with a single lens with variable magnification. Learn More
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