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DinoCapture does not show Dino-Lite (Black screen or not recognized)
This support article is for Windows, there is a similar issue for Mac OS found here.
Problem
After recent Windows 10 update, Dino-Lite devices are no longer recognized by DinoCapture
Solution
The Windows 10 April 2018 update (Build 1803) introduced a Microphone and Webcam privacy settings option that blocks unauthorized applications from turning on your devices without your permission.
Dino-Lite cameras and DinoCapture software were affected by this change, to resolve issues where DinoCapture can no longer see your Dino-Lite microscope please follow the directions below:
| Instruction | Screenshot |
|---|---|
1 Click on the Start menu or press the (Windows key) |
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| 2 Type Camera Privacy Settings Click to open the Camera privacy settings menu |
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3 Find the description Camera access for this device is if the description says off, select Change Change the toggle to On |
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4 Under the setting Allow apps to access your camera Change the toggle to On |
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| 5 Close the Settings menu and open the DinoCapture software. |