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DinoCapture crashes or does not open
Problem
DinoCapture does not open at all, opens briefly and then crashes, is taking an extended time to open, or crashes when performing specific tasks such as image capture or measurement.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Program: C:\Program Files(x86)\DinoCapture 2.0\DinoCapture.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Solution
This problem may have several causes. To resolve the problem try each solution below that is relevant to your situation.
This video guide outlines the steps of Solution A
Windows 10 users, see these articles for solutions to recent issues:
Cause | Solution |
---|---|
A Corrupt or misplaced files Most common In some cases, modifying a file used by DinoCapture in another application can cause problems in DinoCapture. For example, if a picture taken in DinoCapture is modified in another program, the modified file might no longer be compatible with DinoCapture. For this reason we recommend to make a copy of the file and modify the copy rather than the original. |
Rename the Digital Microscope folder to reset DinoCapture to a default state.
|
B Windows 10 is blocking camera access Recent issue Recent Windows 10 privacy updates have disabled use of webcams and other camera devices including Dino-Lite |
Please refer to this full article for the solution to a recent issue: Dino-Lite not working after Windows 10 update |
C Unable to access save folder DinoCapture cannot access its current save folder location. This may occur in a networked environment in which Windows user documents are stored on a network location and DinoCapture cannot access that location. |
Install and run DinoCapture using a Windows user account with Administrator access. Right-click on the DinoCapture icon and select Run as administrator or Change the save folder to the local public documents folder rather than a network location. This can be done most easily from within DinoCapture. If you cannot access DinoCapture due to the problem, modify the DinoCapture shortcut to specify the save location:
or Change the save folder location to a local directory of your own choice rather than a network location. This can be done most easily from within DinoCapture. If you cannot access DinoCapture due to the problem, modify the DinoCapture shortcut to specify the save location:
|
D Auto-update problem DinoCapture encountered a problem while checking for automatic updates. This may occur in a networked environment in which a firewall blocks DinoCapture from checking for updates. |
Add a firewall exception for anmo.com.tw:80 or Disable automatic update checking. This can be done most easily from within DinoCapture. If you cannot access DinoCapture due to the problem, modify the DinoCapture shortcut to disable automatic update checking:
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E Old software version An old version of the DinoCapture software is installed. |
Download and install the latest version available on this page: http://www.dinolite.us/downloads. Installing the latest version will help ensure that the DinoCapture software you are running is free from any known bugs and contains all the latest features. |
F Application not closed properly DinoCapture did not properly close previously. |
Press Ctrl+Shift+Esc to open the Windows Task Manager. Select the Processes tab, then click Image Name to sort the list by name. Look for DinoCapture.exe and if it is found, click on it and then click the End Process button. |
G All other cases DinoCapture is crashing or does not open at all, and none of the above solutions resolve the issue. |
Run DinoCapture in "safe" mode:
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H Still not working? DinoCapture is crashing or does not open at all, and none of the above solutions resolve the issue. |
Contact our technical support team |
