Special Notice from Dino-Lite US | Dunwell Tech
Due to the Safer at Home policy enacted by the State of California our staff are working remotely from home, however, we are still taking orders, shipping products, and providing technical support.
When calling, you may hear some pauses and clicking while phone calls are transferred to their homes. We encourage you to submit your requests via email ([email protected]) or our contact form.

How to request Remote Assistance

Dino-Lite microscopes come with free technical support. In many cases, performing a remote assistance is the most convenient way to troubleshoot an issue. Dino-Lite technical support uses GoToAssist to perform remote assistance. Speaking to a representative before connecting is required to ensure they have permission to access your computer. Downloading and installing the GoToOpener file is required to perform the connection.

Instruction Screenshot
1 Call to speak to a technician
Remote assistance will not work without a technician connected

US: 1-888-668-2442
Intl: 1-310-618-9990

http://www.dinolite.us/contact

Technicians are available Monday - Friday, 9:00 am - 5:00 pm Pacific.
2 Click on Remote Assistance

Remote assistance can be accessed by the Support drop down menu
or directly at Remote Assistance

3 Type your name and Connect
Enter your first name in the text field and click Connect

4 Launch GoTo Opener
Open the GoTo Opener. Depending on your browser the prompt may look different.

chrome


firefox
5 User Account Control
Click Yes if the User Account Control prompt appears
6 Start Screen Sharing
Close any private, sensitive, or confidential information before clicking OK