Device Manager Error: Code 10

Problem

Dino-Lite does not turn on and device manager reports error code 10.

This device cannot start. (Code 10)

Solution

A code 10 in device manager typically indicates a hardware problem. Try switching the Dino-Lite to a different USB port. If the Dino-Lite is connected using a USB hub or USB extension cable, try connecting directly to the computer. Finally, try using the Dino-Lite on a different computer. If the Dino-Lite works in one USB port but not another, likely the USB port is damaged or the connection is lose. If the Dino-Lite displays error code 10 on more than one computer, it is likely a hardware problem with the Dino-Lite itself. In that case, please contact us for support.