Table of Contents

DinoCapture software screen is missing

This support article is for Windows, there is a similar issue for macOS found here.

Problem

After recent Windows 10 update, Dino-Lite devices are no longer recognized by DinoCapture


Solution

The Windows 10 April 2018 update (Build 1803) introduced a Microphone and Webcam privacy settings option that blocks unauthorized applications from turning on your devices without your permission.

Dino-Lite cameras and DinoCapture software were affected by this change, to resolve issues where DinoCapture can no longer see your Dino-Lite microscope please follow the directions below:

InstructionScreenshot
1 Click on the Start menu or press the  (Windows key)
2 Type Camera Privacy Settings

Click to open the Camera privacy settings menu
3 Find the description Camera access for this device is

if the description says off, select Change

Change the toggle to On
4 Under the setting Allow apps to access your camera

Change the toggle to On
5 Close the Settings menu and open the DinoCapture software.
Compare Products

Request a Quote

Please use our request form below.

Our team will reply shortly.

We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies.

Get Assistance

Free technical support for Dino-Lite microscopes is available.
Follow the directions below for remote troubleshooting assistance with one of our technicians.

Instructions

  1. Call our support line to speak with a technician.
    US: 1-888-668-2442
    Intl: 1-310-618-9990
  2. Navigate to realvnc.help and follow the on-screen instructions to download and open the remote assistance application.
  3. Enter the session code provided by our technician.
  4. Click connect.
    Our technician is now connected and ready to troubleshoot!

Request SDK

Please use our Dino-Lite request form.
Our team will reply shortly.

Submit Samples

Please use our Dino-Lite request form.
Our team will reply shortly.

Request Design Files

Please use our Dino-Lite request form.
Our team will reply shortly.

Schedule a meeting with Dino-Lite

Please use our Dino-Lite request form.
Our team will reply shortly.