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DinoCapture software screen is missing

This support article is for Windows, there is a similar issue for macOS found here.

Problem

After recent Windows 10 update, Dino-Lite devices are no longer recognized by DinoCapture


Solution

The Windows 10 April 2018 update (Build 1803) introduced a Microphone and Webcam privacy settings option that blocks unauthorized applications from turning on your devices without your permission.

Dino-Lite cameras and DinoCapture software were affected by this change, to resolve issues where DinoCapture can no longer see your Dino-Lite microscope please follow the directions below:

InstructionScreenshot
1 Click on the Start menu or press the  (Windows key)
2 Type Camera Privacy Settings

Click to open the Camera privacy settings menu
3 Find the description Camera access for this device is

if the description says off, select Change

Change the toggle to On
4 Under the setting Allow apps to access your camera

Change the toggle to On
5 Close the Settings menu and open the DinoCapture software.
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