Refund and Returns Policy

Dino-Lite US (Dunwell Tech., Inc.) is the official distributor for the North, Central, and South America (excluding Brazil). 

Customer Service

888-668-2442 (Monday – Friday, 9am – 5pm PST)
[email protected]
[email protected]

 

Warranty & Support

All Dino-Lite microscopes include a 2-year warranty. All Dino-Lite accessories include a 1-year warranty. Dino-Lite US offers direct support for all Dino-Lite products. Technical support is US-based and 100% free.

 

Shipping

Shipping courier may vary at our discretion (Dino-Lite US will select a shipping speed and ETA that will be similar or faster). You will receive an invoice and tracking information once your order is processed. All orders are shipped from one of our regional US based warehouses.

 

International Orders

The recipient is responsible for duties, taxes, and other customs charges assessed by the importing country.

 

Returns/Exchanges

Dino-Lite US offers a 30-day return or exchange period on all purchases. If you have any issue with your purchase please don’t hesitate to contact us and we’ll do everything we can to get it sorted out.

 

Secure Shopping

Dino-Lite US uses technology that complies with Payment Card Industry Data Security Standard (PCI-DSS) for safe and secure online transactions. In addition to secure credit card transactions, we also offer checkout using Google Pay, Apple Pay, PayPal or Amazon for additional safety and convenience.

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Get Assistance

Free technical support for Dino-Lite microscopes is available.
Follow the directions below for remote troubleshooting assistance with one of our technicians.

Instructions

  1. Call our support line to speak with a technician.
    US: 1-888-668-2442
    Intl: 1-310-618-9990
  2. Navigate to realvnc.help and follow the on-screen instructions to download and open the remote assistance application.
  3. Enter the session code provided by our technician.
  4. Click connect.
    Our technician is now connected and ready to troubleshoot!

Request SDK

Please use our Dino-Lite request form.
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Submit Samples

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Request Design Files

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Schedule a meeting with Dino-Lite

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