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DinoXcope software does not open

Recent related issue: DinoXcope error: “unidentified developer” / “can’t be opened because Apple..”

Problem

DinoXcope appears to start but the software does not open


Solution

Sometimes DinoXcope fails to start when the program has crashed or was closed improperly, to resolve this please use the Activity Monitor to force the DinoXcope process

InstructionScreenshot
1 Locate and open the Spotlight search on you Mac Menu bar (Typcially this is in the top-right hand corner of the screen)
2 Type “Activity Monitor” into the search field and select the Activity Monitor application from the search results.
3 Locate the search bar in the top-right corner of the Activity Monitor windows and type “DinoXcope”.
4 After selecting DinoXcope from the search results, locate and click the “X” or terminate process icon in the top-left corner of the Activity Monitor screen.
5 Close the Activity Monitor application and relaunch the DinoXcope software.
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Free technical support for Dino-Lite microscopes is available.
Follow the directions below for remote troubleshooting assistance with one of our technicians.

Instructions

  1. Call our support line to speak with a technician.
    US: 1-888-668-2442
    Intl: 1-310-618-9990
  2. Navigate to realvnc.help and follow the on-screen instructions to download and open the remote assistance application.
  3. Enter the session code provided by our technician.
  4. Click connect.
    Our technician is now connected and ready to troubleshoot!

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